Refund Policy

Thank you for choosing WoodArtGift. We strive to provide you with the best wooden products. Please read our return policy below:

  1. Return Eligibility:

    • We accept returns for items received within thirty (30) days of the delivery date.
    • Products must be in their original, unused condition, including all original tags and labels.

  2. Reasons for Return:

    • We offer free return and full refunds for the following reasons:
      • Missing or broken pieces.
      • Broken packaging.
      • Wrong product received.
      • Other problems caused by us.

  3. Non-Returnable Items:

    • We do not accept returns if:
      • Items have been opened and used.
      • Items are directly damaged, broken, or lost by the customer.
      • Customer-made mistakes in ordering (e.g., wrong model, wrong quantity).

  4. Customized Products:

    • Customized products follow different policies:
      • Full refund if the order is canceled within 24 hours of placing it.
      • 50% refund if canceled within 24 hours but production has started.

  5. Initiating a Return:

    • If you need to return an item, please contact our customer service team at services@woodartgift.com to discuss the details of the return before sending the item back.
    • Do not send items back directly without contacting our service personnel, as we will not issue a refund.

  6. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the product is defective or was damaged during shipping.

  7. Refund Processing:

    • Refunds will be issued to the original payment method used for the purchase within 3-5 business days of receiving the returned product.

  8. Address Error:

    • In the case of customer address errors, the customer is responsible for both return and reshipping fees.

If you have any further questions or concerns, please feel free to reach out to our customer service team at services@woodartgift.com.

Thank you for choosing WoodArtGift.

Sincerely,

WoodArtGift