FAQs

1. What kind of wooden products do you offer?

  • We offer a wide range of wooden products, including but not limited to home decor, personalized gifts, furniture, and custom-made wooden items.

2. How can I place an order?

  • To place an order, simply browse our website at www.woodartgift.com, choose the desired items, add them to your cart, and proceed to checkout. Follow the instructions to complete your purchase.

3. Can I customize a wooden product?

  • Yes, we offer customization for many of our wooden products. Contact our customer service at services@woodartgift.com for more details on personalized and custom orders.

4. What is your shipping policy?

  • We ship globally. For detailed information on shipping times, fees, and destinations, please refer to our Shipping Policy.

5. How can I track my order?

  • Once your order has been shipped, you will receive an email with a unique parcel tracking number. It may take some time for the tracking information to become active on the courier's system.

6. What is your return policy?

  • Please refer to our Return Policy for detailed information on returns, replacements, and refunds.

7. Do you accept wholesale orders?

8. How can I contact customer service?

  • You can reach our customer service team at service@woodartgift.com. Our support hours are Monday to Friday, from 11:00 AM to 6:00 PM (UTC+8).

9. Are your wooden products environmentally friendly?

  • We prioritize sustainability and source our wood responsibly. Our commitment is to provide high-quality wooden products with minimal impact on the environment.

If you have any other questions or inquiries, feel free to contact us. We're here to assist you!

Sincerely,

WoodArtGift